Legal
Effective date: 2026-05-07
These Terms of Service ("Terms") govern your access to and use of Insites Studio (the "Service"), operated by Insites Pty Ltd ABN 00 000 000 000 ("Insites", "we", "us"). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms, together with our Privacy Policy, form the entire agreement between you and Insites in relation to the Service. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" include that organisation.
You must be at least 18 years old to create an account. You are responsible for all activity that occurs under your account, for keeping your credentials secure, and for the conduct of any collaborators you invite into your workspace. Notify us at security@insites.io as soon as you suspect unauthorised access.
You agree not to, and not to permit any user of your workspace to:
We may suspend or terminate access for material or repeated breaches of this clause, with or without notice depending on severity.
You retain all ownership rights in the code, designs, prompts, briefs, configurations, brand assets and other materials you provide to or create in the Service ("Your Content"). You grant Insites a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, copy, display, modify and create derivative works of Your Content solely as required to operate, secure, improve and support the Service. This licence ends when Your Content is deleted, except for backups retained for a reasonable period and aggregated, de-identified analytics.
You are solely responsible for the legality of Your Content and for obtaining any consents or licences required from third parties (including end users, collaborators and trademark holders) before placing that content into the Service.
The Service uses third-party large language models to generate code, copy, designs and other output ("AI Output") in response to your prompts and project context. AI Output is provided on an "as is" basis. You are responsible for reviewing, testing and validating AI Output before relying on it, deploying it to production, or sharing it with end users. We do not warrant that AI Output will be accurate, complete, secure, non-infringing, or fit for any particular purpose.
We do not use the contents of paid customers' workspaces to train foundation models. We may use aggregated, de-identified telemetry (for example, error rates and feature-usage counts) to improve the Service.
Paid plans are billed in advance on a monthly or annual cycle through Stripe. Subscription fees and per-seat charges are non-refundable except where required by law. Usage-based charges (for example, AI credits and overages) are billed in arrears against your chosen payment method.
We may change list pricing on 30 days' written notice; price changes apply at your next renewal. If a payment fails we will retry, notify the workspace owner, and may suspend the workspace if the invoice remains unpaid after 7 days. Suspended workspaces become read-only until the outstanding balance is settled.
We will use commercially reasonable efforts to keep the Service available. We do not guarantee uninterrupted access, and we may schedule maintenance windows, deprecate features, or change the Service from time to time. Material breaking changes are announced via email or in-product notification with at least 14 days' notice where practical.
Each party will protect the other's confidential information using at least the same care it uses to protect its own confidential information of similar sensitivity, and in any event using reasonable care. We maintain administrative, technical and physical safeguards designed to protect Your Content. Our current security posture is summarised at insites.io/security.
The Service integrates with third-party platforms (for example, GitHub, Stripe, WorkOS, Liveblocks and AI model providers). Your use of those services is governed by their own terms, and we are not responsible for their performance or availability. You authorise us to access and exchange data with those services on your behalf as needed to provide the Service.
You may cancel your subscription at any time from the Settings > Billing screen; cancellation takes effect at the end of the current billing period. We may suspend or terminate the Service or your account for material breach of these Terms, non-payment, security risk, or where required by law. On termination we will, on request made within 30 days, provide a reasonable export of Your Content; after that period we may delete Your Content from active systems.
Except as expressly stated in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or quiet enjoyment. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our warranties are limited to the minimum required by law.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or anticipated savings, even if advised of the possibility of such damages. Our aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us in the 12 months immediately preceding the event giving rise to the liability, or AUD $100, whichever is greater.
You agree to defend, indemnify and hold Insites and its personnel harmless from any third-party claim arising out of (a) Your Content, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or third-party right. We will tell you promptly about any claim and you will have control of the defence and settlement, provided no settlement imposes any obligation or admission on us without our prior written consent.
We may update these Terms from time to time. If we make a material change we will give you at least 14 days' notice via email or in-product banner before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute that cannot first be resolved in good faith between authorised representatives within 30 days.
Questions about these Terms can be sent to legal@insites.io. Insites Pty Ltd, Sydney, NSW, Australia.